![]() ![]() I hope, next time they'll get that straight and announce the correct date and time. ![]() So what is "Tuesday night"? Is it the night from Monday to Tuesday or Tuesday to Wednesday? Guess what, I put my website in maintenance mode in the wrong night. They announced a server downtime for "Tuesday night" once. The downtime itself is a matter of 5 minutes, but I would expect an accurate time to shorten the maintenance period. "Sometime between 7am and 11am" is NOT an acceptable answer. I have paying customers on my server and I want to put the website in maintenance mode to prevent data loss. This is totally fine and they even try to do this in the night, but it happened already twice that they couldn't tell me the exact time (in a range of minutes) in advance when they shut it down and they just said something like "server is offline sometime between 7am and 11am". ![]() I usually don't need to talk to customer support often, but I rent a managed server and once in a while, they shut it down for a major update. this is not necessarily common with all hosters virtual private servers (VPS) have a tun/tap device so that you can use the VPS as a VPN server. ![]() I'm also a customer for quite some time with various servers. ![]()
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